Ticket Routing

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Docyrus

24 apps

Description

Ensure customer support tickets are directed to the right team or agent quickly and efficiently. This automation categorizes incoming tickets based on predefined criteria such as issue type, priority, or customer profile, and routes them to the appropriate support personnel. By reducing manual intervention and optimizing ticket distribution, you can improve response times and customer satisfaction.

Category

Customer Support

Tags

customer support

Integrations

Zendesk Intercom Freshdesk emailhook webhook ChatGPT Mistral

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