E-commerce Suite

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AI Native commerce operations for brands that sell on many channels.

Overview dashboard: sales, orders, revenue and average basket across every channel.

Overview dashboard: sales, orders, revenue and average basket across every channel.

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Set it up now, then review the key features and fit below.

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E-commerceOperationsCustomer Service

About E-commerce Suite

E-commerce Suite on Docyrus brings marketplace and web store data into one operational system. It syncs products, prices, stock, orders, returns, questions and payouts across channels, calculates real profit after every cost, and gives your team a single customer timeline across marketplace questions, WhatsApp, calls and support tickets. Built-in AI analyzes your sales, writes channel-ready product content and helps you plan campaigns and ad budgets.

Who It's For

Brands selling on marketplaces
Sellers with their own web store
E-commerce operations teams
Finance teams tracking payouts and margin
Customer service and call center teams
Marketplace and growth managers

Core Outcomes

Every Channel in One Panel

Track products, prices, stock, orders, returns and payouts from all channels together.

Know Your Real Profit

See margin by order, product and channel after commission, shipping, packaging, ads and returns.

Catch Payout Gaps

Compare expected payouts with marketplace statements and bank collections, and flag missing payments.

Answer Customers Faster

Handle marketplace questions, WhatsApp, calls and support tickets from one customer timeline.

Act Before Stock Runs Out

Get alerts from stock thresholds and sales velocity before a best seller goes out of stock.

Plan With AI

Forecast demand, test ad budgets and generate channel-ready product content.

Key Modules

Multi-channel Commerce
Overview and Management Dashboards
Product Catalog
Stock Monitoring and Alerts
Orders and Returns
Shipment Tracking
Invoice Viewer
Payouts, Settlements and Costs
Campaign Profitability
Customer List and Customer 360
Customer Matching and Unified History
Marketplace Customer Questions
Call Center Screens
Support Desk
WhatsApp Business
Reports and Analytics
AI Sales Advisor and Reports
AI Product Content and Visual Studio
Sales Forecast and Ad Planning
Automation and Alert Center
Permissions and Audit

Core Workflows

Order to Payout Flow

OrderShipmentDeliveryMarketplace StatementBank CollectionReconciled

Campaign Profitability Flow

Campaign PriceCosts and CommissionBreak-even PriceStock CheckGo or Adjust

Customer Question Flow

Marketplace QuestionProduct ContextAI Reply SuggestionTeam ReviewReply Sent

Stock Alert Flow

Stock SyncThreshold or Velocity RiskAlertOwner Task

Reporting Snapshot

Product profitabilityRegion and city salesChannel comparisonCategory performanceDaily sales trendReturn analysisStock overviewPayout and deduction reportsPeriod comparisonsCSV export

AI Agents Included

These agents answer questions, summarize activity, and help your team move faster inside the app.

Docy

Your e-commerce operations assistant.

  • Ask about sales, stock and payouts in plain language
  • Summarize a customer's history before a call
  • Draft replies to marketplace questions
  • Explain why margin changed this month

Data Scientist

Demand and margin analytics.

  • Demand forecasting by product and channel
  • Margin and commission analysis
  • Return trend detection
  • Seasonality analysis

Image Generator

Product visuals for every channel.

  • Lifestyle visuals from product photos
  • Channel-sized listing images
  • Ad creatives for campaigns

Spreadsheet Engineer

Cost and tariff sheets, cleaned up.

  • Prepare commission tariff files
  • Clean up product cost tables
  • Reshape CSV exports

Presentation Crafter

Turn store data into slides.

  • Monthly performance reviews
  • Campaign results decks
  • Channel comparison summaries

Build Your Own Agent

Create a custom AI assistant tailored to your workflow and publish it to the app gallery for your team.

Submit an Agent

Views

Overview dashboards
Unified order list
Shared product card
Customer 360 timeline
Shared question inbox
Call screens
WhatsApp chat list
Support ticket views
Reports and charts

Automations

Trigger, condition, threshold and action rules
Critical stock and low margin alerts
Campaign loss risk alerts
Payout gap, cost change and commission deviation notices
Tasks for delayed orders, delivery issues and unanswered requests
In-app, email and WhatsApp notifications
Approval flows and automation history
Repeated alert control

Templates

Approved WhatsApp message templates
Ready replies for customer questions
Order, shipment and return notification templates

Import & Export

Channel data sync
Commission tariff upload
CSV export for reports
Report download from AI chat
Customer data export

Access Control

Secure sign-in
Role-based access control
Team assignment for questions and tickets

Permission Levels

Channel permissions
Finance permissions
Customer data permissions
Communication permissions

Audit Trail

Action, change and approval history
Data sync and connection error tracking
Automation history
WhatsApp send logs with sender
Undo for incorrect customer merges

Data Privacy

Customer data retention, export and deletion
Communication consent management
Conflicting customer matches blocked

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